Managing a CHIS » Reference
The Reference section is a compilation of documents, annotated book titles, and other resources to aid the CHIS manager in locating authoritative health information for patrons.
Web Sites You Can Trust: CAPHIS Top 100 List
Updated January 2010
The Consumer and Patient Health Information Section (CAPHIS) of the Medical Library Association refers healthcare consumers to the following resources. The Medical Library Association and CAPHIS endorse the Criteria for Assessing the Quality of Health Information on the Internet of the Health Summit Working Group. These sites have been reviewed using the HSWG guidelines and other criteria such as outlined in this collection of guidelines. These criteria include: credibility, sponsorship/authorship, content, audience, currency, disclosure, purpose, links, design, interactivity, and caveats. Health sciences librarians are uniquely qualified, through our training and experience, to evaluate the quality of health-related Web sites. We hope you use evaluative criteria on all health web sites you use.
Consumer Health Resources in Spanish
Carol Ann Attwood, MLS, AHIP, MPH, RN, C
Patient and Health Education Library
Mayo Clinic in Arizona
13400 E. Shea Blvd.
Scottsdale, Arizona 85259
June 17, 2010
Reference: A Bibliography
Donna J. McCloskey, MLIS, AHIP
Health Information Center
Presbyterian Hospital Huntersville
Huntersville, NC
May 2010
Health Navigators: Guides to health information sources at the library and on the Web 
By Susan Murray, MLS
Consumer Health Information Service
Toronto Reference Library
789 Yonge Street
Toronto, ON M4W 2G8y
Updated March 8, 2010
Subjects include: Arthritis; Asthma; Ayurvedic Medicine; Breast Cancer; Chronic Obstructive Pulmonary disease (COPD); Fibromyalgia/Chronic Fatigue Syndrome; Glossaire - Approches complémentaires et alternatives en santé (MAC); Glossary of Terms - Complementary and Alternative Medicine; Hepatitis; Herbal Medicine; High Blood Pressure; Menopause; Thyroid Diseases
References for Consumer Health Information in Other Languages: A Webliography
Donna J. McCloskey, MLIS, AHIP
Health Information Center
Presbyterian Hospital Huntersville
Huntersville, NC
Barbara M. Bibel
Reference Librarian/Consumer Health Information Specialist
Oakland Public Library
Oakland, CA
October 2010
Finding Health and Wellness @ the Library: A Consumer Health Toolkit for Library Staff
Kelli Ham, Editor
Consumer Health Coordinator
NN/LM Pacific Southwest Region
UCLA Biomedical Library
Published September 27, 2010
Developed as a partnership between the California State Library and the National Network of Libraries of Medicine, Pacific Southwest Region, this toolkit serves as a framework to help "libraries provide reliable information and resources on health promotion and wellness."
The Reference Interview
The National Network of Libraries of Medicine discusses the special challenges of the reference interview as they relate to consumer health as well as ethical considerations.